Customer service is how we help out our clients who buy or use our products or services. Aside from sales, it is how we directly interact with them, This is why most customers will rate any business based on how they were treated whether when they were inquiring about a product or when they ask for help.
For this reason alone that the importance of good customer service is emphasized. So how should you be doing it? Here are some things you need to be doing consistently.
1. Always Have a Listening Ear
Not only should you always listen to what your customer has to say, but you should listen intently and take notes. And more importantly, you should have a plan on how to handle any complaint, should it be one, or how to answer any inquiry. It is not enough that you listen, but you must also know how to react.
So always pay close attention to customer feedback. When people know that you listen to them and act accordingly, the more they will trust and patronize your business.
2. Don’t Make Promises You Know You Can’t Keep
Do not promise your customer anything that you know for yourself, may not really be possible. You will just be disappointing people and that will surely break their trust. Instead, promise to do only what’s within your capabilities, but still keep in mind it’s the happiness and satisfaction of your customers that you will be aiming for.
If you don’t make promises that you can’t keep and if you are consistent with the service you provide them, then your customers will think that you are reliable and worthy of their business. They will be repeat customers for sure.
3. Train Your Team Members
Invest in training your staff in the ways of proper customer service. Although it’s understandable that not everyone can handle working directly with customers, so it’s vital that you only put capable individuals in any customer service role.
You certainly don’t want a hot-headed employee (no matter how good they may be in their position) talking to any customer about their complaints.
4. Go Out of Your Way to Be Extra Helpful
And lastly, go the extra mile when you try to help your customers. They will remember the kindness and the initiative that you’ve shown them. And not only will they come back to you for more business, but they might become your free brand ambassadors to their friends.